Spookyhome policies
Return & Refund Policy
14-day return window
You may request a return within 14 days after delivery. Contact us before sending anything back so we can provide return instructions.
Eligibility
Items must be unused, unworn, in their original condition and packaging, with proof of purchase. Returns sent without prior approval may not be accepted. Unless an item arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility.
Non-returnable items
Personalized or custom-made goods, gift cards, clearance items marked final sale, and items that cannot be returned for hygiene or safety reasons are not eligible, except where required by law.
Damage or mistakes
Inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can review and make it right.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Banks and card providers may require additional processing time. Original shipping charges are not refundable unless required by law or the order was incorrect or damaged.
Start a return
Use our contact page and include your order number and reason for the request.