Spookyhome policies
Shipping Policy
Where we ship
We ship to eligible addresses in the United States. Available services and charges are displayed at checkout.
Processing and delivery
Orders are normally processed within 1–3 business days. Estimated delivery is 3–7 business days after dispatch. Weekends and public holidays are excluded. These timeframes are estimates rather than guarantees.
Tracking
When tracking is available, it will be sent to the email address used for the order. Tracking may take up to 48 hours to update after dispatch.
Address changes and delays
Check your address before ordering. Contact us promptly if it is incorrect; we cannot guarantee changes after fulfillment begins. Carrier delays, severe weather, peak-season demand, and events outside our control may affect delivery.
Missing or damaged parcels
If tracking shows delivery but you cannot find the parcel, check nearby areas and contact the carrier first. For lost or damaged shipments, contact us through our contact page with your order number and supporting photos where applicable.